FAQ – Multi Store Delivery

Q & A - Delivery

Telepon: 0361-23-8091

Jam Kerja Senin – Sabtu dari pukul 9:00 – 17:00 WITA

 Q & A

We have created this Q&A to help you answer your various questions about how to develop and how much it cost to make a multi-store delivery app.

If it doesn’t solve your problem, please feel free to contact us.

What is APP SHOP?

APP SHOP is one of our services in developing iPhone and Android app with original designs and affordable prices.
You can easily create an app (compatible for iPhone / Android) for your business such as restaurant, cafe and others. The app we made is also equipped with push notification features, coupons, stamp cards, product introduction, and other unique features. Each function can be easily set from the management screen. It is also possible to adjust the design flexibly.

Does this service also support OS updates for iOS and Android?

We will respond in any time when the new OS is released. App update (version upgrade) will be prioritized in the package we provide.

Can I set the release date for this app?

That is possible only if you have plenty of time before the release. Since before release, the app we uploaded to the AppStore will first be reviewed by Apple (which usually takes about 2 weeks) as well as by Google. In this case, we may not be able to fulfil your request if the review process takes longer.

Can I change the icon image after the app is released? Does this require additional fees for re-registration?

You cannot change the app design such as the icon and logo after released (both on the AppStore and Google Play Store).

If you need a change, we will need to re-upload it, so that this becomes an additional work. In addition, we also need to re-register the application name. And you will be charged additional fees for all of these processes.

Can I use this service even if I don't have a smartphone?

Customers who do not own a smartphone can also create an app using this service. You only need to have a computer connected to the internet to be able to manage the backend system. But if you also don’t have a PC, you can hand over the development to management of the app to us.

Do I need to set up a server?

All requirements for app operations such as servers etc. are already included in this service, therefore the client does not need to provide a server.

What is the difference between the packages that you offer?

The features and system support we provide are different for each package. For more information, please check the price packages page.

Do I need special knowledge to be able to use this service?

To be able to use this service you only need basic computer and smartphone skills. No programming or server knowledge required.

What should I do if I forgot my login ID?

The email address you enter during registration will become your login ID. If you have forgotten your email address, please contact us.

What browsers are needed to manage the backend?

Currently, the backend system only supports the following browsers: Editing can also be done using a smartphone or tablet. But please understand that the editing process can be interrupted due to the small screen.

■ Windows
The latest edition of Microsoft Edge
The latest edition of Chrome
The latest version of Firefox

■ Mac
The latest edition of Safari
The latest edition of Chrome
The latest version of Firefox

What OS is supported by this app?

The apps we provide are adapted to iOS 9.0 and above and Android 5.0 and above.

Can I make an app according to my needs with this service?

Yes, but we will serve custom app development separately with additional development costs depend to your needs.

Is it possible to add a web view to the application menu?

We can help you add a web view with a separated price offer.

What should I do if I want to change my account information?

Please contact us for further information.

Can I add a payment function to this apps?

We can integrate this app with the payment system you want, for that we will bid separately according to your needs.

How do I make a payment if I want to use this service?

For customers in Bali and outside the region, we are accepting payments via bank transfer. You can make payments via our designated bank account.

If I use this service, is it capable to be integrated with the online payment system?

Yes. Please submit the payment gateway that you want to use. We’ll make a separate quote for you. Online payment integration fees vary according to the payment gateway company you are using.

Can I download the demo version of Delivery App on iOS?

The demo version is only available for download via Android devices. Meanwhile, iOS is not available. However, the function and appearance of the app on the iOS device are the same as the Android version. The demo link can be seen on the following page: https://www.youtube.com/watch?v=xaqg3UczjDQ&feature=youtu.be

What should I do if I want to use the APPSHOP service?

Please contact us through the contact form or send a chat to our customer service for all requests or mobile app development.

Is it possible if I want to change the price list and contents even after the app is released?

Yes, you can.

One of the great features of Appshop is that you can edit the app’s contents on the management screen.

I've heard that apps need to be reviewed before they're released. Is that true?

Apple will usually review the iPhone (iOS) app before publishing it on the AppStore, as well as Google for the Android app. Time for review varies between Apple and Google, so please understand that the release times for android and iOS app may vary.

In what types of businesses can I use this app?

You can use it widely in a variety of industries such as food and beverage sales and delivery, medicine, fashion, and more.

What is the difference between this app when compared to the homepage and e-mail magazine?

Unlike the website, sending information in the app system uses the push notification feature.
Through push notifications, you, as the business owner, can send information to your customers in real time.

How long will it take to create the app?

Basically, developing an app takes different times according to the type of app you want. However, if you use the APPSHOP service, the app development time can be shorter. From the date you placed an order, your app will be available on the Play Store and AppStore within 2 weeks to 1 month. Because prior to release, your app must first go through the Apple and Google review process.

Can I make a paid app (an app for sale)?

We will apply additional fees separately for paid app settlement. For more information, you can contact us again via email, telephone and chat.

What are the payment terms if I want to order designs and apps?

If you want to use a different design, you are required to pay an additional fee in addition to the cost of the packages we offer. Additional costs may vary according to the complexity of your requested design.

What should I do if I forgot my login password?

Please feel free to contact us.

Is there a limit on the number of installs for this app?

No. There is no limit for app installation.

Can I show ads within the built app?

In the APP SHOP service you can also add admob ads in the app.

If you want to get more revenue through advertising, we can help you to set admod (google) in the app with an additional fee. For further information please feel free to contact us.

Can I set this application so that it can only be downloaded by certain people without being released on the AppStore or PlayStore??

Sorry, we currently do not provide services for app publication other than on the Google Play Store and AppStore.

Can you help me to make an icon image?

Icons are images that are required when you want to release your application on the Play Store and AppStore.

You can choose the method below to create an icon:

  1. You can use our services with an additional fee. For further information, please contact us.
  2. You will not be charged extra if you are able to provide your own icon.
Can I return to use this service after stop using it once?

For the second time using our service, you can register again from the beginning. For that, you will also be charged the same service usage fee as the first time you use it.

What will happen if I pass the due date for payment of operational costs?

If you have not made a payment by the due date, your app management account will be suspended so you will not be able to manage the app(manage editing, adding, deleting content etc.). Within 30 days after that, we will delete the data of the app that you use from the server and also on Google Play and the AppStore.

How much does it cost to make a delivery app?

The cost of creating a Multi Store Delivery app for Android and iOS can be seen through the following link: https://app.appkey.dev/price-multi-store-delivery/

Does the package fee include the cost of creating a front end website?

The package costs we offer do not include the cost of creating a front end website. Website creation costs vary depending on the website concept you want to create.

Is there a Multi Store App Delivery portfolio that I can see?

You can see a portfolio about App Delivery and there are also several other portfolios on our Appshop website.

For further information, please feel free to contact us!